Balloon's Paradise, one package

About this experience

There's one option on this listing, so the $204 covers everything it lists: the balloon flight, coffee or tea, breakfast and what the listing calls "public transportation" (shared transport) from Reforma. Pickup is at the Angel of Independence roundabout in front of the Sheraton, by the Reforma-Rio Tiber Ecobici station. The pyramid entry is extra; the listing says "7 USD", but the official fee is 210 MXN for foreign visitors in 2026. Alcohol and tips are extra, and people weighing 100 to 120 kg pay 500 MXN.

Now the part you should read. On 28 May 2025, state inspectors suspended 9 of 18 balloon companies at Teotihuacan for missing paperwork, and the list published by SDP Noticias includes "Ballons Paradise". On 21 April 2026, news reports say a Balloons Paradise balloon ran out of fuel and made an emergency landing about 200 metres from the Pyramid of the Sun; nobody was hurt, and AFAC, the civil aviation agency, said it would sanction the company (Posta, El Financiero). We found no public report on the outcome. The listing was still on sale on Viator in October 2026.

What that means for you: ask Balloon's Paradise for its current AFAC operating permit and the registration of the balloon you'll fly, and compare it with AFAC's register of balloons. Reviews visible on Viator are few. One, from February 2026, describes overselling: a guest who paid for the first departure tier was moved to a 5:40 a.m. pickup and an 8:30 flight, which was then cancelled for wind. If you'd rather avoid the question, the most reviewed flight costs less.

• One price for flight, breakfast, coffee and transport
• Pickup on Reforma by the Angel of Independence
• Time at the pyramids (ticket extra)
• Group capped at 30 travellers on the listing
• Free cancellation up to 24 hours before

How the day runs

1. About 4:40 a.m.Pickup on Reforma

   At the Angel roundabout in front of the Sheraton. Later departure tiers pick up later; a guest on tier 3 was collected at 5:40.

2. About 1 hTo the port

   Shared transport to San Martin de las Piramides, then coffee and check-in.

3. Sunrise or laterThe flight

   Departures go in tiers. Later tiers fly later and are more exposed to wind cancellations.

4. After landingBreakfast

   Breakfast is in the price.

5. Late morningThe pyramids

   Time in the zone; the ticket is extra. The listing gives about 7 hours for the whole trip.

What's included

Who it suits

What guests say

Tips before you book

• Before booking, message the operator through Viator and ask for its AFAC permit number and the balloon's registration. Check them against AFAC's register. Booking with free cancellation gives you 24 hours' room to change your mind.
• Ask which departure tier you're on. A February 2026 guest paid for the first tier and was put on the third.
• Get the cancellation terms in writing. That same guest says the company offered a partial refund and refused the ride back after the flight was cancelled.
• Carry 210 MXN in cash per foreign adult for the zone. The listing's 7 USD figure is the old fee.

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Frequently asked questions

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